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CUSTOMER SERVICE

 

Did you know that 83% of consumers need some kind of customer support when making an online purchase and that 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly?

Through the years of experiences we learned that quick and first-class customer service has to be the pillar of our business and credibility. Customers service makes the difference as to wheter a customer comes to you, stays with you, or goes elsewhere. In case you don´t know where to by steroids online and you just came across an online dealer, always pay attention to his attitude.
Why?
Because his attitude indicates his interest.
What we are used to do ?

A - Always greet our customers
T - Treat our customers with respect
T - Talk and chat to our customers
T - Interact with customers in a relaxed way
T - Turn up to work with a positive attitude
U - Understand our customer´s needs
D - Discover the impact we have around our customers
E - Excite our customers about our products and services

How to contact us ?
First of all, I´d recommend you to use Live Chat.
It´s the easiest and fastest way for the customer to contact our online agent.
Our agent can handle multiple chats at once, so the waiting time is reduced.
He will be pleased to help you with any queries you may have.
You have access to Live Chat from any device.

The second way to send us a message is filling out the contact form.
Contact form basically is a set of blank spaces thats need to be filled out by you.
When you want to send a message via contact form, you need to fill out the required information which usually consists of your name, email address, subject and your message.

Due to many spammers and speculative indiciduals they are sniffing around, we decided that our email addresses won´t be published on our website.

You are free to contact us at any time. But please try to understand that human beings was not built to function 24 hours per day. Which is why we cannot respond to all queries immediately.
Take a look at the following schedule and you´ll see when you will be able to catch us online.

Working days:
2 a.m. - 11 a.m. ONLINE
1 a.m. - 3 p.m. OFFLINE
3 p.m. - 6 p.m. ONLINE
Weekend
Offline - online in exceptional cases
*Local time in NY City

In case you did not catch us online, be sure that you will get a reply from us as soon as possible.

Privacy is a fundamental human right so we share a vision of a more secure and private Internet.

Secure your your private data and use some secure encrypted email service such as PROTONMAIL, TUTANOTA or  encrypted messenger like WICKR for communication. We´re using them on a daily basis. An encrypted mail service or messenger makes it virtually impossible for anyone to read your messages except the sender and the recipient.